Privacy policy
Eugene True Value Hardware
Effective date: April 9, 2026
Privacy policy
Eugene True Value Hardware
Effective date: April 9, 2026
Eugene True Value Hardware (“Eugene True Value,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website and landing pages, in-store interactions, and other services that link to or reference this Policy (collectively, the “Services”).
Note on third-party sites:
Our online shopping and rewards experiences are provided on third-party sites (e.g., ShopTrueValue.com and rewards.truevalue.com). Those sites have their own privacy policies and practices. Please review them before submitting information there.
1) Information We Collect
We collect information directly from you, automatically when you use our Services, and from third parties.
A. Information you provide
Contact details (name, email, phone) when you submit forms, request services, or sign up for updates
Service details (e.g., re-key, glass cutting, rentals)
Purchase and order details
Communications (messages, inquiries, call notes)
Reviews or testimonials you provide
B. Information collected automatically
Device and usage data such as IP address, browser type, device type, pages visited, and referring URLs
Interaction data such as clicks, page activity, and browsing behavior
Information collected through cookies, analytics tools, tracking pixels, and similar technologies
C. Information from third parties
Analytics providers (e.g., Google Analytics)
Advertising platforms (e.g., Meta/Facebook)
Social media platforms (if you interact with our content)
E-commerce and rewards partners, subject to their policies
2) How We Use Your Information
We use information to:
Provide services and respond to inquiries
Manage orders, events, and service requests
Improve website functionality and user experience
Analyze website traffic and marketing performance
Send service and transactional communications
Send marketing communications if you opt in
Prevent fraud and comply with legal obligations
3) How We Share Information
We do not sell your personal information.
However, we may share certain information with trusted third-party service providers and platforms that help us operate our business and improve our marketing efforts. These may include website hosting providers, email/SMS platforms, analytics services, and advertising platforms such as Google and Meta.
These third parties may collect and process data through cookies, pixels, and similar technologies in accordance with their own privacy policies.
We may also share information:
With partners or platforms you choose to use
To comply with legal obligations
To protect our rights, safety, and property
In connection with a business transfer
4) Cookies & Tracking Technologies
We use cookies, analytics tools, and tracking technologies (including tools such as Google Analytics and Meta Pixel) to:
Operate and maintain our website
Understand how visitors interact with our site
Improve marketing performance
Where required by law, we obtain your consent before using non-essential cookies and tracking technologies. You can manage your preferences through our website cookie banner or your browser settings.
5) Your Choices
Marketing communications: You may unsubscribe at any time
Cookies: You can manage preferences through our website or browser settings
Third-party platforms: Manage preferences directly on those platforms
6) Your Privacy Rights
Depending on your location, you may have rights including access, correction, deletion, and the ability to opt out of certain data uses, including targeted advertising or data sharing.
If you are a California resident, you have the right to opt out of the “sale” or “sharing” of personal information.
We do not sell your personal information. However, we may use certain tracking technologies for analytics and advertising purposes, which may be considered “sharing” under California law. You can opt out by adjusting your cookie preferences on our website.
To exercise your rights, contact us at [email protected]. We may need to verify your identity.
7) Data Retention
We retain information only as long as necessary for business, legal, or operational purposes.
8) Security
We use reasonable safeguards to protect personal information. However, no system is completely secure.
9) Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect information from children.
10) Third-Party Websites & Features
Our site may include links or embedded features (such as maps, reviews, or social media). These are governed by the privacy policies of the third parties providing them.
11) International Visitors
Information may be processed in the United States, where laws may differ from those in your jurisdiction.
12) Changes to This Policy
We may update this Policy from time to time. Changes will be posted on this page.
13) Contact Us
Eugene True Value Hardware
2825 Willamette St, Eugene, OR 97405
(541) 342-5191
[email protected]
Eugene True Value Hardware (“Eugene True Value,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website and landing pages, in-store interactions, and other services that link to or reference this Policy (collectively, the “Services”).
Note on third-party sites:
Our online shopping and rewards experiences are provided on third-party sites (e.g., ShopTrueValue.com and rewards.truevalue.com). Those sites have their own privacy policies and practices. Please review them before submitting information there.
1) Information We Collect
We collect information directly from you, automatically when you use our Services, and from third parties.
A. Information you provide
Contact details (name, email, phone) when you submit forms, request services, or sign up for updates
Service details (e.g., re-key, glass cutting, rentals)
Purchase and order details
Communications (messages, inquiries, call notes)
Reviews or testimonials you provide
B. Information collected automatically
Device and usage data such as IP address, browser type, device type, pages visited, and referring URLs
Interaction data such as clicks, page activity, and browsing behavior
Information collected through cookies, analytics tools, tracking pixels, and similar technologies
C. Information from third parties
Analytics providers (e.g., Google Analytics)
Advertising platforms (e.g., Meta/Facebook)
Social media platforms (if you interact with our content)
E-commerce and rewards partners, subject to their policies
2) How We Use Your Information
We use information to:
Provide services and respond to inquiries
Manage orders, events, and service requests
Improve website functionality and user experience
Analyze website traffic and marketing performance
Send service and transactional communications
Send marketing communications if you opt in
Prevent fraud and comply with legal obligations
3) How We Share Information
We do not sell your personal information.
However, we may share certain information with trusted third-party service providers and platforms that help us operate our business and improve our marketing efforts. These may include website hosting providers, email/SMS platforms, analytics services, and advertising platforms such as Google and Meta.
These third parties may collect and process data through cookies, pixels, and similar technologies in accordance with their own privacy policies.
We may also share information:
With partners or platforms you choose to use
To comply with legal obligations
To protect our rights, safety, and property
In connection with a business transfer
4) Cookies & Tracking Technologies
We use cookies, analytics tools, and tracking technologies (including tools such as Google Analytics and Meta Pixel) to:
Operate and maintain our website
Understand how visitors interact with our site
Improve marketing performance
Where required by law, we obtain your consent before using non-essential cookies and tracking technologies. You can manage your preferences through our website cookie banner or your browser settings.
5) Your Choices
Marketing communications: You may unsubscribe at any time
Cookies: You can manage preferences through our website or browser settings
Third-party platforms: Manage preferences directly on those platforms
6) Your Privacy Rights
Depending on your location, you may have rights including access, correction, deletion, and the ability to opt out of certain data uses, including targeted advertising or data sharing.
If you are a California resident, you have the right to opt out of the “sale” or “sharing” of personal information.
We do not sell your personal information. However, we may use certain tracking technologies for analytics and advertising purposes, which may be considered “sharing” under California law. You can opt out by adjusting your cookie preferences on our website.
To exercise your rights, contact us at [email protected]. We may need to verify your identity.
7) Data Retention
We retain information only as long as necessary for business, legal, or operational purposes.
8) Security
We use reasonable safeguards to protect personal information. However, no system is completely secure.
9) Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect information from children.
10) Third-Party Websites & Features
Our site may include links or embedded features (such as maps, reviews, or social media). These are governed by the privacy policies of the third parties providing them.
11) International Visitors
Information may be processed in the United States, where laws may differ from those in your jurisdiction.
12) Changes to This Policy
We may update this Policy from time to time. Changes will be posted on this page.
13) Contact Us
Eugene True Value Hardware
2825 Willamette St, Eugene, OR 97405
(541) 342-5191
[email protected]
