Privacy policy

Eugene True Value Hardware
Effective date: August 19, 2025

Intro – Everything You Need, All in One Place

 Browse our most popular departments — backed by friendly, local service.

Eugene True Value Hardware (“Eugene True Value,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website and landing pages, in-store interactions, and other services that link to or reference this Policy (collectively, the “Services”).

Note on third-party sites: Our online shopping and rewards experiences are provided on third-party sites (e.g., ShopTrueValue.com and rewards.truevalue.com). Those sites have their own privacy policies and practices. Please review them before submitting information there.

1) Information We Collect

We collect information directly from you, automatically when you use our Services, and from third parties.

A. Information you provide

  • Contact details (name, email, phone) when you submit forms (contact, service requests, special orders), RSVP for events, or sign up for updates.

  • Service details (e.g., re-key, glass cutting, carpet cleaner rental information).

  • Returns & special orders (purchase details, product info, order/refund records).

  • Communications (messages you send us, call notes).

  • Review/testimonial content if you share feedback with us.

B. Information collected automatically

  • Device/usage data such as IP address, browser type, pages visited, and referral URLs.

  • Cookies and similar technologies used for basic site functionality and analytics.

C. Information from third parties

  • Analytics providers (aggregated usage statistics).

  • Social media (if you interact with our pages or widgets).

  • E-commerce/rewards partners (order or account information you provide to those platforms), subject to their policies.

2) How We Use Your Information

We use information to:

  • Provide our Services (answer inquiries, fulfill services/special orders, manage events/RSVPs).

  • Operate, maintain, and improve our website and in-store operations.

  • Send service and transactional messages (e.g., order or appointment updates).

  • Send marketing communications (news, promotions, event info) if you opt in; you can opt out anytime.

  • Prevent fraud, enforce policies, and comply with legal obligations.

3) How We Share Information

We do not sell your personal information. We may share it with:

  • Service providers/contractors who help us run the business (hosting, email/SMS tools, analytics). They must protect your data and use it only for our instructions.

  • Partners/platforms you choose to use, such as ShopTrueValue.com and rewards.truevalue.com (subject to their own policies).

  • Legal and safety purposes (to comply with law, respond to lawful requests, or protect rights, safety, and property).

  • Business transfers (if we undergo a merger, acquisition, or asset sale).

4) Cookies & Tracking

We use cookies and similar technologies to operate the site and understand usage. You can control cookies in your browser settings; disabling some cookies may affect site functionality. At this time, we do not respond to “Do Not Track” signals.

5) Your Choices

  • Marketing emails/SMS: You can unsubscribe via the link in any email, reply STOP to SMS, or contact us (details below).

  • Account/Orders on third-party sites: Manage preferences directly on those platforms

6) Your Privacy Rights

Depending on your location, you may have rights such as access, correction, deletion, and the ability to opt out of certain processing (e.g., targeted advertising). This may include rights under laws like the Oregon Consumer Privacy Act (OCPA) or the California Consumer Privacy Act (CCPA/CPRA) (if applicable).

To exercise rights, contact us at [email protected]. We may need to verify your identity. We will respond within the timeframes required by applicable law. We will not discriminate against you for exercising your rights.

If your request concerns information held by ShopTrueValue.com or rewards.truevalue.com, we may direct you to those platforms to complete your request.

7) Data Retention

We keep information only as long as necessary for the purposes described in this Policy, including to meet legal, tax, or accounting requirements. Retention periods vary by record type (e.g., orders, returns, service records).

8) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure.

9) Children’s Privacy

Our Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us to request deletion.

10) Third-Party Websites & Widgets

Our site may include links or embeds (e.g., Google Maps, Google Reviews, social media). Interactions with those features are governed by the privacy policies of the third parties providing them.

11) International Visitors

We operate in the United States. If you access our Services from outside the U.S., you understand your information may be processed in the U.S., where privacy laws may differ from those in your jurisdiction.

12) Changes to This Policy

We may update this Policy from time to time. The Effective date at the top indicates when it was last revised. Material changes will be posted on this page.

13) Contact Us

Eugene True Value Hardware
2825 Willamette St, Eugene, OR 97405
(541) 342-5191
 [email protected]

If you have questions about this Policy or our privacy practices, please contact us.

Department List

  • Automotive – Fluids, accessories, and essentials.

  • Bird Feed & Supplies – Feed, houses, and backyard accessories.

  • Christmas & Holiday Decorations – Décor, lights, and ornaments.

  • Cleaning Supplies – Trusted brands for a spotless home.

  • Grills & Accessories – Gas, charcoal, pellet, and BBQ tools.

  • Hand Tools & Power Tools – From hammers to cordless kits.

  • Hardware & Fasteners – Screws, nails, bolts, anchors, and more.

  • Storage & Organization – Bins, shelving, and garage solutions.

  • Housewares – Kitchen gadgets and everyday essentials.

  • Lawn & Garden – Seeds, soil, tools, and plant care.

  • Electrical – Bulbs, wiring supplies, cords, and adapters.

  • Patio Furniture – Durable, comfortable outdoor sets.

  • Outdoor Power Equipment – Mowers, trimmers, blowers, and more.

  • Paint & Supplies – Paints, stains, brushes, rollers, and advice.

  • Plumbing – Pipes, fittings, fixtures, and repair solutions.

Looking for something specific? Ask about special orders.